Portfolio & Relevant Experience
Look for projects similar to yours in the portfolio. A company that has built 5 e-commerce platforms is better suited for your e-commerce project than one with 50 mobile app projects. Ask for case studies with measurable outcomes — not just screenshots.
Technical Expertise
Verify the actual tech stack capabilities, not just claimed skills. Ask for code samples, GitHub profiles of senior developers, or a small paid pilot project. Indian software companies often claim expertise in every technology — focus on those with demonstrable depth in your required stack.
Communication & Process
Communication quality is the #1 predictor of project success. Evaluate: How quickly do they respond? Do they ask clarifying questions or just say yes? Do they have a project management tool (Jira, Trello)? Do they provide weekly updates? Avoid companies where you only speak with sales people.
Pricing Transparency
Beware of extremely low quotes — they often lead to scope creep, quality issues, or project abandonment. Request detailed breakdowns: hours per module, hourly rates, team composition. Fixed-price contracts work best for well-defined projects; time-and-material for evolving requirements.
Post-Launch Support
Software is never "done" — bugs appear, requirements change, and scaling challenges emerge. Ensure the company offers: warranty period (typically 3-6 months), clear SLA for bug fixes, and long-term maintenance contracts. Check reviews on Clutch, Google, or LinkedIn for post-launch support experiences.
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