Frequently Asked Questions

Vewonex Wide Technology is a premier IT solutions and SaaS products company headquartered in Jaipur, Rajasthan, India. Founded in 2023, we specialize in game development, web & mobile apps, enterprise software, SaaS products, and digital marketing. We have delivered 500+ projects for clients across 15+ countries.

Our corporate office is at Rajendra Path, Sanjay Nagar D, Jhotwara, Jaipur, Rajasthan 302012. Our registered office is in Karauli, Rajasthan. We serve clients globally — India, UAE, USA, UK, Singapore, Australia, and more.

Our core team averages 5+ years of experience in their respective domains. Our game development team has 4+ years of specialized gaming experience. Our senior architects have 7–10 years of industry experience across enterprise projects.

Yes. Vewonex Wide Technology is a registered company with MSME recognition and ISO 9001 certification. We operate with full transparency — NDA signed upfront, formal contracts, and GST-compliant invoicing.

Absolutely. 40%+ of our clients are international — UAE, USA, UK, Singapore, Australia, and Southeast Asia. We work across all time zones, communicate in English, and accept international payments.

Three things: technical depth, transparent process, and long-term partnership mindset. We don't just build and disappear — most clients have been with us since their first project. Fixed pricing, weekly demos, and 100% IP ownership are our standard practices.

We offer 9 service categories: Game Development, Web Development, Mobile App Development, Software Development (ERP/CRM/HRMS), Blockchain & Web3, AI & Machine Learning, UI/UX Design, Digital Marketing, and Cloud & DevOps.

We build 22+ game types including Poker, Rummy, Casino, Ludo, Teen Patti, Fantasy Sports, Unity 3D games, Casual & Puzzle games, Sports Betting platforms, Call Break, Card games, and Slot machines. We specialize in real-money gaming with compliance features.

Yes. We build custom e-commerce platforms, multi-vendor marketplaces, Shopify stores, Magento solutions, and WooCommerce sites. We also build custom e-commerce solutions from scratch using React, Laravel, or Next.js.

Yes. We build native Android (Kotlin/Java) apps, native iOS (Swift) apps, and cross-platform apps using Flutter and React Native. We handle design, development, testing, and Play Store/App Store submission.

Yes. We offer standalone UI/UX design services — Figma wireframes, prototypes, design systems, and production-ready assets — even if you have your own development team.

We work with everyone — from early-stage startups building their MVP to large enterprises rebuilding legacy systems. We have flexible engagement models and pricing that suits different budgets.

We offer 12+ cloud SaaS products: School Management System, CRM, HRMS & Payroll, ERP System, Hospital Management System, Hotel PMS, POS System, Payroll Management, Real Estate Management, Restaurant Management, Travel Management, and LMS.

Yes! Every product includes a free 14-day trial with full feature access — no credit card required. You can explore all features, onboard your team, and start with real data before committing.

Yes. All our SaaS products are 100% GST compliant. They automatically calculate GST based on applicable rates, generate GST-compliant invoices, and produce GSTR-1 and GSTR-3B compatible reports.

Yes. While our standard products cover most business needs, we offer customization for an additional fee. This includes custom modules, workflows, reports, and integrations specific to your business.

Most products have dedicated Android and iOS apps — School Management, CRM, HRMS, Hospital HMS, Hotel PMS, Restaurant POS, and LMS all include mobile apps at no extra cost.

Your data belongs to you. If you cancel, we provide a complete data export in standard formats (Excel/CSV/JSON) within 7 days. We retain your data for 90 days after cancellation before permanent deletion.

Yes. All plans include multiple user seats with role-based access control. You can set different permissions for admins, managers, and staff — controlling who can view, edit, or delete what.

Website costs range from ₹25,000 for simple business websites to ₹5,00,000+ for complex enterprise portals. Our Web Development pricing page has detailed packages. All quotes are fixed-price with no surprises.

Mobile app development costs: MVP app from ₹75,000, full-featured app from ₹1,50,000, enterprise app from ₹3,00,000+. Cost depends on platform (Android/iOS/both), features, and backend complexity.

Game development pricing varies significantly by game type. A basic casual game starts from ₹1,00,000. A full real-money Rummy/Poker platform with backend, admin panel, and payment integration typically ranges ₹8,00,000–₹25,00,000.

Yes. We work on a milestone-based payment model — typically 30% advance, 40% at mid-delivery, and 30% on completion. For larger projects, we can discuss customized payment schedules.

No. We provide a detailed, itemized quote before starting. The agreed price is the final price. Any scope changes are documented and priced separately with your approval before implementation.

Yes. We offer 15–25% discounts for annual contracts on SaaS products. For development projects, we offer preferential pricing for clients who engage us for multiple projects or on a retainer basis.

Simply contact us via the contact form, WhatsApp, or call. We schedule a free consultation call within 24 hours, understand your requirements, and provide a detailed proposal with timeline and fixed pricing within 48 hours.

Basic information: what you want to build, target platforms (web/mobile/both), key features, timeline, and budget range. Even rough ideas are fine — we help you crystallize requirements during the consultation.

Timeline depends on scope: simple websites 2–4 weeks, mobile apps 8–16 weeks, complex platforms 16–32 weeks, SaaS products 12–24 weeks. We provide detailed timelines in our proposals.

Yes. We sign NDAs before discussing your project details. Confidentiality is taken seriously — your idea, business details, and technical specifications remain completely confidential.

We follow agile development with weekly demos so you see progress constantly. We have a dedicated QA team that tests every feature. Final delivery includes a 2-week testing period before go-live.

All projects include a 30-day free bug-fix warranty. Post that, we offer annual maintenance contracts covering bug fixes, security updates, server management, and minor feature additions.

We can onboard a dedicated developer within 48 hours of requirement finalization. This includes NDA signing, team introduction, tool access setup, and sprint planning for your project.

Absolutely. You interview the developer — technical assessment, live coding, portfolio review — whatever your evaluation process requires. We only proceed when you are satisfied.

Minimum engagement is 1 month. We offer daily, monthly, and project-based pricing. Monthly engagements get 15% discount vs daily rate.

If you are not satisfied within the first 2 weeks, we replace the developer at no additional cost — no questions asked. Beyond 2 weeks, we work with you to resolve concerns or provide a replacement.

Yes. Dedicated developers work exclusively on your project during the agreed hours. They attend your standups, use your tools, and report to your team — just like an in-house employee, but more cost-effective.

You own 100% of all code written. We sign a comprehensive IP transfer agreement at project start. No vendor lock-in, no licensing fees — the code is entirely yours.

Frontend: React, Next.js, Vue.js, Angular, HTML5, CSS3, Tailwind. Backend: PHP, Laravel, Node.js, Python, Ruby on Rails. Mobile: Flutter, React Native, Android (Kotlin), iOS (Swift). Database: MySQL, PostgreSQL, MongoDB, Redis. Cloud: AWS, Azure, GCP, Docker, Kubernetes.

Yes. We handle complete deployment — AWS, Azure, or DigitalOcean setup, SSL certificates, domain configuration, CDN setup, and ongoing server management. We can also deploy to your existing infrastructure.

Yes. We integrate with payment gateways (Razorpay, PayU, Stripe), communication platforms (WhatsApp, Twilio, Firebase), analytics tools, CRMs, ERPs, and any third-party API with documentation.

Yes. We build multilingual applications supporting English, Hindi, Arabic, and other Indian and international languages. We implement RTL (right-to-left) layout for Arabic/Urdu content.

All projects include: HTTPS/SSL, input validation and sanitization, SQL injection prevention, XSS protection, CSRF protection, role-based access control, data encryption, and regular security audits.

Yes. We regularly rescue and take over projects. We conduct a thorough code audit, document the existing system, fix critical issues, and then continue development. We will give you an honest assessment upfront.

For development services: milestone-based payments for completed work are non-refundable. If a project is cancelled before commencement, 100% advance is refunded. For SaaS: monthly subscriptions cancelled mid-month are non-refundable for that month; annual plans get pro-rated refund for unused months.

Yes. Every engagement has a formal Service Agreement covering scope, timeline, payment terms, IP ownership, confidentiality, and dispute resolution. We don't start any project without a signed contract.

Yes. All data is encrypted with AES-256, hosted on ISO 27001 compliant cloud infrastructure, with daily automated backups, role-based access control, and audit logs. We maintain Indian data residency for Indian clients.

Yes. We comply with Indian IT Act 2000, PDPB (Personal Data Protection Bill), and for international clients, GDPR where applicable. Our privacy policy details how data is collected, used, and protected.

100% of all code, designs, and creative assets developed for your project belong to you. We sign IP transfer agreements upfront. We retain no rights to reuse or resell your custom code.

All projects include 30-day free bug-fix warranty. Post-warranty, we offer Annual Maintenance Contracts (AMC) covering bug fixes, security patches, minor updates, and server management.

Email contact@vewonex.com, WhatsApp +91 8502020030, or visit our Support Center at vewonex.com/pages/support/. Business hours: Mon–Sat 9AM–7PM IST. Critical issues are addressed within 2 hours.

24/7 critical issue support is available for Enterprise SaaS plan clients. Standard support hours are Mon–Sat 9AM–7PM IST. Emergency contact is available outside hours for critical production issues.

Email: within 4 hours during business hours. WhatsApp: within 1–2 hours. Phone: immediate during business hours. Critical production issues: within 30 minutes on priority line.

Yes. All SaaS product subscriptions include onboarding training (2–4 hours). Additional training sessions can be scheduled at ₹2,500/hour. We also provide video tutorials and documentation for all products.